Cancellation and Refund

# Cancellation and Refund Policy

At JJ Kid, we understand that sometimes plans change, and you may need to cancel or request a refund for your order. Below are the details regarding our cancellation and refund policy.

## Cancellation Policy

1. **Before Order Confirmation**:
   - If you wish to cancel your order before it has been confirmed by us, you can do so by logging into your account and navigating to the "My Orders" section. From there, you can select the order you wish to cancel and follow the on-screen instructions.
   - Alternatively, you can contact our customer service team at (mailto:support@jjkid.com) or call us at 8247788110 to request cancellation.

2. **After Order Confirmation**:
   - Once your order has been confirmed, it may be more challenging to cancel, as it may already be in the process of being shipped. However, you can still request a cancellation by contacting our customer service team as soon as possible.
   - If your order has already been shipped, you will need to follow our return policy to receive a refund.

## Refund Policy

1. **Eligibility for Refund**:
   - If your order is canceled before it has been shipped, you will be eligible for a full refund of the purchase price, including any taxes paid.
   - If your order has been shipped and you choose to return the item, the refund will be processed in accordance with our [Return and Refund Policy](#).

2. **Refund Processing**:
   - Refunds will be issued to the original payment method used for the purchase.
   - The refund process typically takes **3-5 business days** from the date we receive the returned item. However, it may take an additional **3-7 business days** for the refund to reflect in your account, depending on your financial institution's processing times.

3. **Notification**:
   - You will receive an email confirmation once the refund has been initiated. This email will provide details on the amount refunded and the expected timeline for the refund to appear in your account.

## Special Cases

1. **Damaged or Defective Items**:
   - If you receive an item that is damaged or defective, please contact us within **7 days** of delivery. We will provide instructions on how to return the item and will cover the return shipping costs in such cases.

2. **Final Sale Items**:
   - Certain items, such as personalized or custom-made products, are marked as final sale and are not eligible for cancellation or refund. Please review the product details carefully before making your purchase.

## Contact Us

If you have any questions or need assistance with your cancellation or refund, please do not hesitate to contact our customer service team at (mailto:support@jjkid.com) or call us at 8247788110. We are here to help and ensure your satisfaction.

Thank you for choosing JJ Kid. We appreciate your business and look forward to serving you again in the future.

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**JJ Kid**  
[www.jjkid.com](http://www.jjkid.com)  
Customer Service: [support@jjkid.com]
Phone: 8247788110